Payment & Refund Policy
Our comprehensive payment and refund policy for medical services at HealthCare Clinic
Last updated: February 27, 2026
Accepted Payment Methods
Online Payments
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- Digital Wallets (Apple Pay, Google Pay)
- Bank Transfers
In-Person Payments
- Cash
- Credit/Debit Cards
- Insurance Claims
- Health Savings Account (HSA)
Payment Terms
Appointment Payments
- • Payment is due at the time of service
- • Online booking requires advance payment
- • Insurance co-pays due at check-in
- • Payment plans available for major procedures
Billing Cycle
- • Invoices sent within 24 hours of service
- • Payment due within 30 days of invoice date
- • Late fees may apply after 30 days
- • Payment reminders sent at 15 and 25 days
Refund Policy
General Refund Guidelines
We understand that circumstances may change. Our refund policy is designed to be fair while ensuring we can maintain quality healthcare services for all patients.
Eligible for Full Refund
- • Cancellation 24+ hours before appointment
- • Medical emergency preventing attendance
- • Doctor cancellation or unavailability
- • Duplicate payments or billing errors
- • Service not provided as scheduled
Partial Refund (50%)
- • Cancellation 12-24 hours before appointment
- • Rescheduling within 12 hours
- • Family emergency with documentation
- • Weather-related cancellations
No Refund Policy
- • No-show appointments (no advance notice)
- • Cancellation less than 12 hours before appointment
- • Services already rendered
- • Prescription medications dispensed
- • Laboratory tests completed
Refund Process & Timeline
1
Request Refund
Submit refund request through patient portal or contact us
2
Review Process
We review your request within 2-3 business days
3
Refund Issued
Approved refunds processed within 5-7 business days
Required Information for Refund Request
- • Patient name and ID
- • Appointment date and time
- • Reason for refund request
- • Original payment method details
- • Supporting documentation (if applicable)
- • Preferred refund method
Insurance & Special Circumstances
Insurance Claims
- • Insurance refunds processed through your provider
- • We assist with claim documentation
- • Denied claims may result in patient responsibility
- • Pre-authorization required for certain procedures
Special Circumstances
- • Military deployment - full refund with orders
- • Hospitalization - case-by-case review
- • Pregnancy complications - medical documentation required
- • Travel restrictions - government advisory required
Need Help with Payments or Refunds?
Call Us
+1 (555) 123-4567
Mon-Fri: 8AM-6PM
Email Us
billing@healthcareclinic.com
Response within 24 hours
Disclaimer: This policy is subject to change without notice. Please check this page regularly for updates. For specific questions about your payment or refund, please contact our billing department directly.